Better Call Murray ("Murray", "we", "us") is an operating advisor for home-service companies, provided by Side Quest Group LLC. This policy explains what we collect, why, and the choices you have. It covers bettercallmurray.com and the Murray product.
Information We Collect
We collect account and contact details you give us, such as your name, work email, company, and phone. We also collect business data you connect, such as leads, quotes, schedules, reviews, and customer records, so Murray can advise you. We may collect usage and device data from the site and product, plus any messages you send us.
How We Use Information
- To provide and improve Murray and generate recommendations.
- To run read-only leak audits across leads, quotes, schedules, reviews, and customer records.
- To support onboarding, troubleshooting, account communication, security, and service improvement.
We do not sell your data.
Text Messages and Consent
If you opt in, we send service and follow-up messages. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. Consent to marketing texts is not a condition of purchase.
Marketing emails include an unsubscribe link, in line with CAN-SPAM. Transactional messages about your account may still be sent while your account is active.
Cookies and Analytics
We use cookies and similar tools to run the site and understand how it is used. You can control cookies in your browser settings.
How We Share
We share data with service providers under contract, within your own organization and locations, when required by law, and in a business transfer. We never sell your data.
Data Retention
We keep data while your account is active and as needed for legal, security, and accounting reasons, then delete or anonymize it.
Security
We use administrative, technical, and physical safeguards to protect your data. No system is perfectly secure, so we cannot guarantee absolute security.
Your Choices and Rights
You can access, correct, export, or delete your data, and opt out of marketing. Depending on where you live, additional rights may apply. Contact us to exercise them.
Multi-location and Tenant Data
For multi-location operators and service networks, each location's data is isolated. The brand owner sees only what your agreement allows.
Children
The service is built for businesses and is not directed to children under 16.
Changes to This Policy
We may update this policy and will change the date above when we do. Material changes get clearer notice.
Contact
Privacy questions go to info@bettercallmurray.com, Side Quest Group LLC.